POOR SERVICE DELIVERY AND FAILURE TO PLACE BASIC ASSISTANCE & ACCESSIBILITY AT A DISPOSAL OF CLIENTS!

In April I secured a 3 month payment relief plan through the website of Wesbank. Subsequently I was emailed an addendum vindicating suspension of the premium debit for 3 months and the amendment of the initial contract. During May (the first relief month in accordance with the addendum) a debit order was made which I reversed. Since then I attempted to contact wesbank and with no luck I have never reached assistance to date. At some point I was contacted by the collection unit of the institution alleging that I am in arrears as I have skipped a payment and I fully articulated what transpired. The administrator promised to text the relevant email address for me to forward the addendum and I never received the text. I recently received the monthly account statement which shows that a payment including the arrears is due on my pay day. I humbly request this issue to be addressed accordingly.