Poor Service Delivery

I would like to express my dissatisfaction with poor service provided Wesbank - CashPower. On Monday, 01/02/2016, I app**** for a personal loan with Wesbank - CashPower and I was directed to DirectAxis whoc gave me a quote which I have accepted on the same day and submitted all required documents and was promised to have funds uploaded by latest yesterday (Tuesday, 02/02/2016) as I am banking with their bank. However, when I called yesteday to inquire about the progress, I was requested to go through the quote acceptance process again. This on its own meant that the process now starts afresh which creates a further delay. I am now under the impression that Wesbank with its CashPower operates like dubious money laundering scheme. I am writing this report today as there is no progress made or any communication. The frustrating part is that Wesbank as their client sent me this offer with a misleading theme of fast and convenient process of instant cash. Although I have not received any funds yet, I would like to express my sincere gratitude to Ms Samantha Robertson from DirectAxis who when she saw my complaint on Hello Peter took over my case and assured me that it will be resolved so