Poor service delivery

I purchased a motorcycle from a dealership in 2019 whereby my Natis should have been registered and sent to the bank. On the 29th of October 2020 I still have not been able to get my Natis from the dealership nor can I believe that Wesbank will finance a motorcycle and never follow up with the dealer regarding the Natis documents. I have requested the Natis on numerous times from Wesbank whereby they have said to me phone the dealer. Is Wesbank not supposed to get this from a dealer when approving a finance application. I have paid my installment religiously every month, I have tried phoning Wesbank twice today without being able to even speak to an operator. Never have I ever experienced such horrible service delivery in my life. I will never finance anything with Wesbank again.