Poor service
My car was financed by Wesbank and settled my car finance,my account had a positive balance the Wesbank was supposed to refund me. After several attempts to claim my refund with calls and emails for 2 months I still haven't received my refund. Will never do business with this institution never again. Now my new car is financed by MFC. This is to show that poor service can lead a customer to switch products/services quickly
Helpful (0)
Replies (1)0
Replies (1)
WesBank's replyOfficial
08 Nov 2022, 16:18 Dear Matshaya,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply08 Nov 2022, 16:18
Official
Dear Matshaya,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution