Poor service

Poor poor poor service. Using the website is easy to obtain pre approval for vehicle finance. Thereafter where a Marketer becomes involved, it is a nightmare of a process. Mails take more than 24 hours to be responded to and when they are responded to it is a ******* generic message to buy time. I have been back and forth with emails for days, on hold on the phone for 40mins+ only to receive no help. When emails are responded to, nothing is resolved. Really terrible experience.