TS
Theo S
1 reviews | Active since Oct 2015
14 Sept 2019, 09:58
Poor Service
I switched bank to Discovery bank and I am trying to change my debit order at Wesbank from my old account to my new Discovery bank account with no luck. I have completed and signed all the forms they mailed me and responded with my Discovery bank account confirmation letter but still they have a problem in changing the debit order details. I have changed all my other debit orders with no problems but Wesbank refuses to do that. They must not phone me if their debit order returns not paid from my old account because that will not be a nice conversation. I have done all that was asked from me so Wesbank please change my bank details????
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Replies (2)
WesBank's replyOfficial
16 Sept 2019, 09:00Dear Theo S,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply16 Sept 2019, 09:00
Official
Dear Theo S,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
TS
Theo S's updateReviewer Update
02 Oct 2019, 06:12After a long discussion with early collections agent yesterday, it was more like an interrogation I requested that the debit order should be cancelled and I will pay the outstanding amount Immediately and I did just that, proof of payment was mailed to the email address provided. She said to me that there wasn’t a new debit order loaded on their systems but this morning I noticed on my Discovery Bank account that Wesbank tried to also debit my account after WE have agreed that going forward I would pay this Wesbank account via EFT. This is absolutely Pathetic Customer Service but I realize that after the interrogation yesterday it is more about the money than the customer for Wesbank. Will never do business with Wesbank ever again????
TS
Theo S's update02 Oct 2019, 06:12
Reviewer Update
After a long discussion with early collections agent yesterday, it was more like an interrogation I requested that the debit order should be cancelled and I will pay the outstanding amount Immediately and I did just that, proof of payment was mailed to the email address provided. She said to me that there wasn’t a new debit order loaded on their systems but this morning I noticed on my Discovery Bank account that Wesbank tried to also debit my account after WE have agreed that going forward I would pay this Wesbank account via EFT. This is absolutely Pathetic Customer Service but I realize that after the interrogation yesterday it is more about the money than the customer for Wesbank. Will never do business with Wesbank ever again????