Poor service

my Wesbank account ***. I ask on 15 April for my settlement then Wesbank send me what the settlement is R217 070 55 I paid the full amount on16 April they told me the settlement is for 7days I phone Wesbank on 19 April to inform them that the full amount was paid in and they must close the account But until today the account not been closed Now Wesbank wants to deduct an early termination fee after I ask for the settlement amount I send a letter to Wesbank until today now responce I will be glad if someone from Wesbank can come back to me and inform that my account is been closed