Poor service

I took vehicle finance with wesbank and have problems with the car lodged complaints with them about the dealer but they seem not to care about me their client, they listen to everything the dealer is telling them even told me they closed the case without asking me if the dealer solved my problem am i happy? To me it seems they support the dealers cause they are bringing them customers it does not matter if the cars or good or bad if their clients are happy or not yet am the one giving them money not the dealer. I regret taking a contract with wesbank.