Poor service by Wesbank with regards to car papers after settlement

I have a car that was financed by wesbank I settled it in February and they refunded me the extra money i paid and they closed the account, was very happy with their service until recently when i tried to reach out to them with no luck with no luck with regards to getting hold of them or information as to when or how am i supposed to get my car papers now that the car is been settled two months no word from them i call them after over a month and a half i get service center personnel with attitude who transfers me from one line to the next with no answer over 40minutes listening to prerecorded messages no specific person to help . I have then decided to ho to the newton street branch where i have been told they have moved to anogher building but ghey working from home i must call using FNB branch phone with no luck , even now still no help i am highly disappointed with Wesbank and i would never recommend nor use them ever again.The sad part is should i had missed a payment by few days those phones that are not being answered would be calling me every single day every minute to remind me of the missed payment. Highly disappointed, its the last time i use their service!