Poor service by Wesbank: Awaiting my refund

Poor service

I paid my car in full in October 2021 on the 28th. Settlement amount that I was given was going to expire on the 4th of November 2021. So I paid the Settlement amount before the expiry of my Settlement offer. On the 28th October I paid the Settlement amount and it happened that it was their debit order day. They deducted the installment as usual even though the amount paid was inclusive of the installment. When I realized that they have deducted I called their offices, logged a call on the 01st of November2021, was given the reference number ***9. I made numerous calls to follow up on the refund with no luck. To date my R3 350.00 has not been refunded. Wesbank its tough times, you can not keep my money as if nothing happened. Please pay back my money.