BM
Boipelo M
1 reviews | Active since Mar 2019
14 Aug 2021, 14:20
Poor service by specialised legal consultant
I am disappointed with your services wesbank, I have paid arrears on my account in July, ms Thobeka Mthi takes forever to get back to me, I don’t know the status of my account.
Below is the last email she sent on the 6th of August 2021; “I have requested for outstanding legal fees to be debited and will update you in due cause, in the interim please continue to make manually payments towards your instalment.
Up to this she has said nothing to me and I want to close this account as soon as possible.
Can someone please give me a full update I want to put this matter behind me.
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Replies (3)BM
Boipelo M's updateReviewer Update
14 Aug 2021, 14:21Up to this day*
BM
Boipelo M's update14 Aug 2021, 14:21
Reviewer Update
Up to this day*
WesBank's replyOfficial
16 Aug 2021, 08:37Dear Miss. Moiloa
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply16 Aug 2021, 08:37
Official
Dear Miss. Moiloa
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
BM
Boipelo M's updateReviewer Update
20 Aug 2021, 11:49How long does it take for my account to be updated, even to this day I can’t request for settlement amount the normal way, I didn’t even get my August statement via email. I am even requested to pay manually, for how long that’s the question. Can someone give me answers. This is frustrating. I was told after I have paid my arrears and legal costs everything will be ok, I have done that but nothing....
BM
Boipelo M's update20 Aug 2021, 11:49
Reviewer Update
How long does it take for my account to be updated, even to this day I can’t request for settlement amount the normal way, I didn’t even get my August statement via email. I am even requested to pay manually, for how long that’s the question. Can someone give me answers. This is frustrating. I was told after I have paid my arrears and legal costs everything will be ok, I have done that but nothing....