Poor Service By FNB WesBank

On Friday an FNB agent came to my workplace for me to sign the final documentation for my finance application and i also handed the logbook over which the seller gave me. He advised that the documentation will be sent to FNB WesBank and payment will be done to the seller between 2pm to 5pm, however this did not happen. I called and messaged the agent several times no answer or response. I then called WesBank they told me that they cannot assist me further without the documentation. However they did state that if it comes in by Saturday the 14/02/2015 they can still pay the seller. So i emailed the marketing agent that assisted me in my application and i got no response. This deal is going on for more than a month now and there still seems to be delay. I personally bank with FNB but to receive this kind of treatment is unacceptable. This deal is taking so long my insurance company already debited my account for the car, reason for this is because Title Guard requested a letter of confirmation for having car insurance before they could finalise the deal and obviously it had to be active. But to date i still don't have the vehicle in my possession. This is truly poor from FNB WesBank. <div><br></div><div><em>(Supplier name changed from First National Bank to Wesbank by Hellopeter.com)</em></div>