MK
Motshabi K
1 reviews | Active since Dec 2013
31 Jul 2020, 12:53
Poor service by consultants
It is very disappointing for how Banks treat customers, especially the service we receive from consultants who are at the front-line of servicing customers.
A lady by the name of Alldine Jaars promised to send me an email with banking details I need to get an original asset ownership of a vehicle but to this hour I am still waiting. This is totally annoying and disappointing as I had to wait 20 minutes before my call could be attended to and it costs money and time to wait that long on top of that after thinking you have been helped, consultants just sit their ass down without delivering.
This is not the 1st incident I have encountered with Wesbank consultants, they have an no regard for customers at all.
Helpful (0)
Replies (2)0
Replies (2)
WesBank's replyOfficial
31 Jul 2020, 15:58Dear Motshabi
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply31 Jul 2020, 15:58
Official
Dear Motshabi
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
MK
Motshabi K's updateReviewer Update
01 Aug 2020, 11:13Nothing has been done to this hour, I even had to take a drive to Wesbank in Menlyn but apparently clients can only be assisted online so I am still powerless as I have failed to be assisted by online consultants and by visiting a branch.
This is the most ridiculous bank I have ever come across and I'm certain that I will never be a return client including my future generation and all in my circle.
This is the most ridiculous bank I have ever come across and I'm certain that I will never be a return client including my future generation and all in my circle.
MK
Motshabi K's update01 Aug 2020, 11:13
Reviewer Update
Nothing has been done to this hour, I even had to take a drive to Wesbank in Menlyn but apparently clients can only be assisted online so I am still powerless as I have failed to be assisted by online consultants and by visiting a branch.
This is the most ridiculous bank I have ever come across and I'm certain that I will never be a return client including my future generation and all in my circle.
This is the most ridiculous bank I have ever come across and I'm certain that I will never be a return client including my future generation and all in my circle.