SM
Shela M
1 reviews | Active since Jan 2015
08 Nov 2021, 11:46
Poor Service
Dealing with WesBank has been nothing but a total nightmare!!! One would think dealing with what we thought is a reputable company would lessen the burden and pain of loss, that we would have peace of mind but you seem to be adding to the stress load.
We have been calling numerous times, sent numerous emails and followed up with no luck. We have sent all documents as requested to ***. who seems to always be on a call whenever we call in. Calls get disconnected and no one calls us back. Please call back ASAP!!!
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WesBank's replyOfficial
09 Nov 2021, 22:56 Dear Shela, We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. We will be in touch with you to resolve this matter. Regards, WesBank Service Resolution
WesBank's reply09 Nov 2021, 22:56
Official
Dear Shela, We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. We will be in touch with you to resolve this matter. Regards, WesBank Service Resolution