KS
Katlego S
1 reviews | Active since Aug 2017
26 Sept 2023, 20:52
Poor service and unrightfully over charging me.
I have paying my car instalment for 6 years and as part of the deal they paid for a maintenance plan valued at R14 000 from innovation group through Ford Menlyn dealership, I have taken my car for service countless time and not any stage was I advised that I have a maintenance plan. I have been paying for this for the last 6 years and even now I am still being debited for the maintenance plan even though the cover has expired in 2021. Wesbank is now *****ulently debiting money from me. Everyone should go through their statement and seek break down of what you are paying for!! I have escalated this and got no response.
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Replies (2)
WesBank's replyOfficial
27 Sept 2023, 07:31Dear Katlego S
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards, WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards, WesBank Service Resolution
WesBank's reply27 Sept 2023, 07:31
Official
Dear Katlego S
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards, WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards, WesBank Service Resolution
KS
Katlego S's updateReviewer Update
06 Oct 2023, 14:30I have not received any feedback or call from you guys!! this goes to show how bad your service really is.
KS
Katlego S's update06 Oct 2023, 14:30
Reviewer Update
I have not received any feedback or call from you guys!! this goes to show how bad your service really is.