Poor service and Poor Staff Knowledge

Wesbank your service and staff knowledge has left me wondering why I didn't apply to MFC for Finance, First you gave the dealer the impression after I had signed the iCOntract that my finance was not successful now after I have taken ownership of the car I am trying to get a cross border letter and every staff member including a team leader all give me different reasons why I cannot get one. We where in an accident with our old vehicle which we owned someone drove in front of us so we where forced to buy another car which as you can see we have done now all I need is a cross border letter for a trip that was planned months ago but Wesbank and its employees are not willing to help at all.