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Naledi N
1 reviews | Active since Jul 2015
02 Sept 2023, 10:24
Poor service and no feedback
Poor service from wesbank, called in on the 25th requesting a refund for a payment made in error, I was told to send an email to request the refund and hot and auto response that an agent will return to me with feedback.no feedback provided and when I call in I'm sent from pillar to post and finding my self running out of airtime, yesterday I was placed on hold for 13minutes and I ended up hanging up the call, sent a Facebook inbox and was told that I will be contacted at latest before end of day yet I am still waiting. Currently holding on the line and no hope of assistance
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Replies (2)0
Replies (2)
WesBank's replyOfficial
04 Sept 2023, 07:31Dear Anonymous Anonymous,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply04 Sept 2023, 07:31
Official
Dear Anonymous Anonymous,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
NN
Naledi N's updateReviewer Update
07 Sept 2023, 08:26So no one has gotten back to me, all I require is to know whether I'll be refunded or not and the time frame if I will be,
Last night I received the below email and I don't even understand what it means.
All I need to know is if I'll be refunded or not
Good day Valued Client,
Last night I received the below email and I don't even understand what it means.
All I need to know is if I'll be refunded or not
Good day Valued Client,
We thank you for the proof of payment provided and advise that we have updated the account accordingly.
All payments, in any manner or form, made to WesBank shall only be considered as a payment received by it, once such payment reflects as cleared in the specified WesBank account. The duty to verify the authenticity and accuracy of WesBank’s nominated bank account shall always be the responsibility of the depositor/payee and WesBank accepts no liability or responsibility whatsoever in the event that the depositor/payee effects payment into an incorrect bank account.
WesBank shall in no way whatsoever, be held liable for any payments made to any purported WesBank account, whether proof of such payment is sent and confirmed to be received by any employee of WesBank, nor shall such confirmation of receipt of email and/or proof of payment be regarded as being accurate and/or paid into the nominated WesBank account, unless the funds actually reflect in the nominated account.
Should you require any additional information, please do not hesitate to email us or visit our website.
We would like to take this opportunity to thank you for entrusting WesBank with your finances.
Yours in service,
Customer Service Centre
Fax: ***
NN
Naledi N's update07 Sept 2023, 08:26
Reviewer Update
So no one has gotten back to me, all I require is to know whether I'll be refunded or not and the time frame if I will be,
Last night I received the below email and I don't even understand what it means.
All I need to know is if I'll be refunded or not
Good day Valued Client,
Last night I received the below email and I don't even understand what it means.
All I need to know is if I'll be refunded or not
Good day Valued Client,
We thank you for the proof of payment provided and advise that we have updated the account accordingly.
All payments, in any manner or form, made to WesBank shall only be considered as a payment received by it, once such payment reflects as cleared in the specified WesBank account. The duty to verify the authenticity and accuracy of WesBank’s nominated bank account shall always be the responsibility of the depositor/payee and WesBank accepts no liability or responsibility whatsoever in the event that the depositor/payee effects payment into an incorrect bank account.
WesBank shall in no way whatsoever, be held liable for any payments made to any purported WesBank account, whether proof of such payment is sent and confirmed to be received by any employee of WesBank, nor shall such confirmation of receipt of email and/or proof of payment be regarded as being accurate and/or paid into the nominated WesBank account, unless the funds actually reflect in the nominated account.
Should you require any additional information, please do not hesitate to email us or visit our website.
We would like to take this opportunity to thank you for entrusting WesBank with your finances.
Yours in service,
Customer Service Centre
Fax: ***