CS
Chris S
1 reviews | Active since Sept 2017
27 Mar 2021, 14:34
Poor service and lying from staff
We recently found out that they penalized us for almost 2% of the vehicle amount because we paid it off on a settlement quote that was due in 30days. The consultant stated that there would be no penalties yet the contract was 90days minimum.
This is in the contract, so I can't contest, but for the consultant to not make this clear makes the whole business seem disingenuous.
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WesBank's replyOfficial
29 Mar 2021, 07:51Dear Chris Smith,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply29 Mar 2021, 07:51
Official
Dear Chris Smith,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution