Poor Service and lack of considerations for customers

Item: WesBank
Rating: 1
Author: Phinias M

Poor service! I'm constantly receiving emails that i need to confirm my insurance, which i did "a number of times" but the emails keep coming and now i'm receiving an SMS that an insurance will be loaded onto my account. But i even got my Insurer to send them a confirmation of cover but still i keep receiving webank insurance confirmation email. My calls are foever placed on hold, just IMAGINE!!!

Helpful (0)

Replies (2)

WesBank's replyOfficial

08 Apr 2022, 10:16

Dear Phinias M

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.

We will be in touch with you to resolve this matter.

Regards,

WesBank Service Resolution

WesBank's reply08 Apr 2022, 10:16

Official

Dear Phinias M

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.

We will be in touch with you to resolve this matter.

Regards,

WesBank Service Resolution

Phinias M's updateReviewer Update

11 Apr 2022, 15:26

Thank you for the urgent intervention in this matter. I am now happy!

Phinias M's update11 Apr 2022, 15:26

Reviewer Update

Thank you for the urgent intervention in this matter. I am now happy!