Poor service and false information

Poor customer service. Now we stuck without transport. App**** for a vehicle on finance got the approval, but we decided to go for a different vehicle. So all Wesbank had to do was do an article change as the price for the Vehicles were exactly the same, but they then declined both applications after I confirmed with them that it won’t affect the approval. Now we are stuck with out a vehicle as we sold ours that we had when we got the approval from Wesbank. Now we are a family with jobs but no cars. Thank you wesbank