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Francois B
1 reviews | Active since Jan 2011
21 Apr 2023, 14:18
Poor service
As a loyal Wesbank customer, it is difficult to fathom how poor your service has become. It’s been 2 months since I app**** for vehicle finance. You can imagine how difficult it is to convince a private seller that Wesbank will eventually come to the party. First, I had to plead with your Finance Marketer to conclude my application. Now I sit and wonder when you will collect the NATIS document so that I can fit plates onto the vehicle while the public holidays fly by. Today I contacted CCD Couriers who have no record of the reference number given to me. Evidently, absolutely nothing is happening! I have submitted two complaints on Wesbank website and expect nothing more than an acknowledgement of receipt.
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Francois B's updateReviewer Update
10 May 2023, 10:35It is confirmed, Wesbank ignores all complaints, which include the Self-Help app they so profoundly promote.
After many failed attempts to get Wesbank to expedite the collection of NATIS it was CCD Couriers that eventually resolved the issue.
However, a week has passed and I still haven't received the Registration papers. After an hour on the phone, I reached a desk at their registration department whom confirmed that no Change of Ownership has been submitted yet. I made it very clear that Dekra Roadworthy will be expiring in 2 days! I can’t help but feel this too will fall on deaf ears.
Never Again!
After many failed attempts to get Wesbank to expedite the collection of NATIS it was CCD Couriers that eventually resolved the issue.
However, a week has passed and I still haven't received the Registration papers. After an hour on the phone, I reached a desk at their registration department whom confirmed that no Change of Ownership has been submitted yet. I made it very clear that Dekra Roadworthy will be expiring in 2 days! I can’t help but feel this too will fall on deaf ears.
Never Again!
FB
Francois B's update10 May 2023, 10:35
Reviewer Update
It is confirmed, Wesbank ignores all complaints, which include the Self-Help app they so profoundly promote.
After many failed attempts to get Wesbank to expedite the collection of NATIS it was CCD Couriers that eventually resolved the issue.
However, a week has passed and I still haven't received the Registration papers. After an hour on the phone, I reached a desk at their registration department whom confirmed that no Change of Ownership has been submitted yet. I made it very clear that Dekra Roadworthy will be expiring in 2 days! I can’t help but feel this too will fall on deaf ears.
Never Again!
After many failed attempts to get Wesbank to expedite the collection of NATIS it was CCD Couriers that eventually resolved the issue.
However, a week has passed and I still haven't received the Registration papers. After an hour on the phone, I reached a desk at their registration department whom confirmed that no Change of Ownership has been submitted yet. I made it very clear that Dekra Roadworthy will be expiring in 2 days! I can’t help but feel this too will fall on deaf ears.
Never Again!