M
Minette
1 reviews | Active since Oct 2023
12 Oct 2023, 09:22
Poor service
I've settled my account on the 6th of October. I've sent two emails now already to finalize the account and get the Natis documents. After speaking to a call centre agent I had to learn they are behind on their work and it takes almost 2 weeks to close an account,... In today's day and age of technology....I can't believe i have to listen to such nonsense. Unblievable poor service experience....shocking....
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WesBank's replyOfficial
12 Oct 2023, 09:49Dear Minette
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply12 Oct 2023, 09:49
Official
Dear Minette
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution