MM
Mzimasi M
1 reviews | Active since Jun 2010
04 Sept 2023, 22:08
Poor service
I recently settled my car finance account with Wesbank I was told I need to pay a transfer fee and Wesbank will do the transfer themselves. The transfer will take 10 to 12 days and on the 18th August 2023 I sent Wesbank proof of payment and my ID. I only realised on 1st September 2023 nothing was done after following up with Wesbank and I had resend the email now I have to wait 10 to 12 days again.
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Replies (1)
WesBank's replyOfficial
05 Sept 2023, 13:03Dear Mzimasi Mbeke,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply05 Sept 2023, 13:03
Official
Dear Mzimasi Mbeke,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution