AS
Anele S
1 reviews | Active since Aug 2026
26 Aug 2026, 19:19
Poor Service
I paid my monthly instalment using a payshap method.wesbank has not allocated that payment as I don’t see it on my recent statement.ive been sending proof of payments countless times with no resolution but my emails are acknowledged this has been going on for 3 weeks now and I have to explain the same situation to their different agents please assist.
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WesBank's replyOfficial
27 Aug 2026, 07:21Dear Anele S,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply27 Aug 2026, 07:21
Official
Dear Anele S,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution