Poor service

Really pathetic customer service. I received a email and text message stating that there agents had been Trying to contact me and failed in doing so - regarding providing proof of my vehicle insurance. On the very same day That I received these emails (3/03/22) I forwarded my proof of cover to the email address they provided , I also tried to access the mobile link they provided which by the way does not work (takes you to a page that says error ). Two weeks later (18/3/22) and I am still receiving the same emails and text messages saying I urgently need to provide proof of my vehicles insurance and that an additional fee will be deducted on my premiums until I do so . I have tried to contact them on the number provided , My airtime has run out twice as the holding period is RIDICULOUS . Honestly impossible to get through to these people for assistance