Poor service

<p>I recently settled my car which wesbank was financing. When I called their customer services to confirm if the account was settled, I was informed that I have a refund due to me and I requested it in December 2016 till to date no refund has been paid to me. I have called the customer services several times concerning this matter and all I am told is that the refund is still in process. The account is surely settled because all the documents which an owner should possess, have been couriered to me so why can't I receive my refund now?</p>