Poor service!

<p>I have correspond with Wesbank via email regarding explanation on a extended motorplan and need to get clarity on the T's & C's.I have done it through the email on their webpage ragarding information.I have raised my concern as well as my reason for not calling the tollfree number,first because I am working abroad and can not phone internationally and second is international call fees.Both time I have received an automated reply.On my behalf and opinion there is no customer care personel reading and priotizing emails and totally rely on technology to solve their problems or to advice and redirect them.I should think in our financial climate financial institutions would focus on customer care for futuristic opportunities. </p>