Poor Service

<p>Please could someone advise what it will take for a Wesbank consultant to return a phone call. Message after message is ignored. Their imbecilic email responses would appear to have been drafted by a 3 year old. Why are they incapable of picking up a phone and resolving the problem.</p> <p> </p> <p>Without authorisation they added insurance to our instalment. How do I cancel it? Why is it my problem to cancel it? Who instructed them to add it in the first place? Why are these people still employed if they cant do their job?</p>