Poor Service

<p>Really fed up with this poor service. I requested a NCO document from Wesbank on 21 April, the consultant informed me I need to first pay R75 and then they will courier it to me as soon as I forward them the proof of payment. So I did pay 22 April and forward the proof of payment. On 28 April I received a email back from Wesbank that said that they could not verify my email account, and if I could just answer some security questions on my previous contact details. So I did. After a long period of not hearing back from them, I rep**** to the same email and asking that if there was any feedback yet. On reply they informed me on 15 May that this issue have been advised to contact the collections department. The next day, Pre-Legal informed me that this matter will be dealt with by a consultant called Mologadi. Also the same date, I have received a Paid up Letter from Mologadi. I rep**** to Mologadi's email address to inform her that I need the NCO and not the paid up letter and that I have paid for it. Otherwise I want a refund. No reply. On 18 May I once again was advised to contact the Mologadi consultant via email. But up until now I have not received an answer and no refund. I have in the meantime sorted out the NCO on my side.</p>