Poor Service

I app**** for personal finance for a vehicle online on 22 November 2018. The finance was approved subject to verification of information. On Monday morning, 26 November 2018, I submitted the last of the outstanding documents which was my payslips. Wednesday, 28 November 2018 after not hearing anything from Wesbank, I phoned them, the lady told me that they will get back to me before end of business day. I Phoned again on Thursday, 29 November 2018, as no one from Wesbank returned the call. I was told that someone will phone me before 12:00 that day. Today Monday 03 December 2018 I still have not received any awnser from Wesbank. It's now 12 days later since I did my application online and still not a word from Wesbank???????