Poor Service

I had a vehicle financed with Wesbank and insured through Mutual & Federal. The vehicle was ****** at the beginning of December and therefore had to be settled with the bank. The vehicle was settled with Wesbank in December (I have proof of this on my credit report and a paid up letter from Wesbank) however my broker and insurance have not paid out the money due to me as they claim the cannot get the natis document for the car from Wesbank. Wesbank has very kindly in return made their own excuses saying the vehicle cannot be de-registered as there is a backlog at the licence department. This is not MY problem. My understanding is now from my broker that a Mr Gary Williams who is handling the de-registration of the vehicle is purposely holding back on getting this sorted out. It's now approaching 3 months that I have been without a vehicle and there is no sign of customer service from Wesbank or Mutual & Federal although all parties have been paid apart from me the consumer! In the meantime I've still had to pay monthly premiums to the insurance until the matter is resolved. I demand urgent action from Wesbank!