Poor service

I required a copy of my contract. It took 2 days and 6 phone calls and still no luck. Problems: 1. My email address was captured incorrectly several times - despite me spelling it to 3 different consultants 2. When I eventually received a copy, it was in a *.oxps format that could not be opened. 3. Then after more calling it was promised in a *.pdf format - which seems to have disappeared in the internet black hole. I am still watiing, which is why I write here. 4. So I tried to complain on the Wesbank website, and completed the form. But when submitting, it does not send, but returns with this message : The requested URL was rejected. Please consult with your administrator. Your support ID is: ********** ********** 263580