Poor Service

I received a notification from VW financial services (Wesbank) in November 2024 informing me that due to the festive season my deduction will be on the 17th December 2024. I called them on the 10th December 2024 and notified them that i want my normal debit date to stand and they acknowledged.

To my surprise my instalment was deducted on the 17th December 24. This is when all my problems began. I contacted the call centre and the agent acknowledged that they received my request and had no answer as to why this was done, however a refund will be done. When i attempted to use my card about an hour later i was annoyed to be told insufficient funds.

I called again and this time i was told that a refund will take between 24 to 48 hours. i asked for a Manager to call me and today is almost 48 hours later no call from them and still unable to use my account because what ever funds i had have now been used up by the debit.

The total disregard for the customer is shocking and the annoying part is no one is concerned. Imagine being the festive season and not being able to use your money.