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wayne.hicken wayne.hicken
1 reviews | Active since Jul 2010
02 Aug 2023, 22:39
Poor Service,
Not surprised to see your 2.7 rating! Terrible customer service. I have been trying to get my deceased mother’s registration document for quite some time. Legal documents and payment submitted a month ago. No feedback and they do not stick to their SLA. Phones ring without answer. Honestly relieved that I am in a fortunate position where I would never have to deal with Wesbank personally.
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WesBank's replyOfficial
03 Aug 2023, 08:00 Dear Wayne Hicken,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply03 Aug 2023, 08:00
Official
Dear Wayne Hicken,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution