zS
zandiles S
1 reviews | Active since Mar 2013
17 Aug 2015, 21:42
poor service
I called hollard today spoke to Ntombi from claims department consultant who then advised she will get some one to call me back regarding Odp policy I'm still waiting for that call and quotation or can I be sent an application form please [Email Removed] thanks
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WesBank's replyOfficial
19 Aug 2015, 11:06Hello zandile sigege,
Thank you for bringing this matter to our attention and affording us the opportunity to provide you with comprehensive feedback.
The Outstanding Debt Protection policy to which you refer is a product that was specifically formulated for WesBank customers by Hollard in lieu of the product specifications that were agreed upon. According to our records, you do not have a vehicle finance account with WesBank and as such, Hollard is not in a position to provide you with the requested quote. We humbly apologise for any misunderstanding that may arouse from the media broadcast as this was intended to be a public service announcement from a WesBank perspective.
We trust that this is in order and assure you of our best intentions at all times.
Yours faithfully,
WesBank
Thank you for bringing this matter to our attention and affording us the opportunity to provide you with comprehensive feedback.
The Outstanding Debt Protection policy to which you refer is a product that was specifically formulated for WesBank customers by Hollard in lieu of the product specifications that were agreed upon. According to our records, you do not have a vehicle finance account with WesBank and as such, Hollard is not in a position to provide you with the requested quote. We humbly apologise for any misunderstanding that may arouse from the media broadcast as this was intended to be a public service announcement from a WesBank perspective.
We trust that this is in order and assure you of our best intentions at all times.
Yours faithfully,
WesBank
WesBank's reply19 Aug 2015, 11:06
Official
Hello zandile sigege,
Thank you for bringing this matter to our attention and affording us the opportunity to provide you with comprehensive feedback.
The Outstanding Debt Protection policy to which you refer is a product that was specifically formulated for WesBank customers by Hollard in lieu of the product specifications that were agreed upon. According to our records, you do not have a vehicle finance account with WesBank and as such, Hollard is not in a position to provide you with the requested quote. We humbly apologise for any misunderstanding that may arouse from the media broadcast as this was intended to be a public service announcement from a WesBank perspective.
We trust that this is in order and assure you of our best intentions at all times.
Yours faithfully,
WesBank
Thank you for bringing this matter to our attention and affording us the opportunity to provide you with comprehensive feedback.
The Outstanding Debt Protection policy to which you refer is a product that was specifically formulated for WesBank customers by Hollard in lieu of the product specifications that were agreed upon. According to our records, you do not have a vehicle finance account with WesBank and as such, Hollard is not in a position to provide you with the requested quote. We humbly apologise for any misunderstanding that may arouse from the media broadcast as this was intended to be a public service announcement from a WesBank perspective.
We trust that this is in order and assure you of our best intentions at all times.
Yours faithfully,
WesBank