MK
Michael K
1 reviews | Active since Oct 2018
05 Nov 2021, 12:22
Poor service
My account settled but they wait for me to request the refund of my payment. It is two weeks since you deducted the premium without refunding me. I contact your client service on Tuesday they promised refund will be done in 48 hours, even confirm it with sms. 72 hours later and i call again only to be informed that the refund will only refunded to me on Tuesday. Shocking service
Helpful (0)
Replies (1)0
Replies (1)
WesBank's replyOfficial
05 Nov 2021, 12:33Dear Michael Kettledas,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply05 Nov 2021, 12:33
Official
Dear Michael Kettledas,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution