KM
Kgomotso M
1 reviews | Active since Mar 2020
26 Mar 2020, 14:33
Poor service
I have a vehicle account with Wesbank, account number: ***8. My car was repossessed and I was told to pay the total release fees. I paid everything and sent through the documents required. Today I have been in contact the whole day and the lady Natasha Du Pont who said yesterday that she will be in the office today at 13h00 is not picking up. My last day to pay was the 1st April 2020 but since today is the last day due to the national lockdown I'm frustrated because I paid them. Are they planning to sell my car even if I paid. My number ***
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WesBank's replyOfficial
26 Mar 2020, 15:23Dear Kgomotso M
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply26 Mar 2020, 15:23
Official
Dear Kgomotso M
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution