POOR SERVICE

I am very disappointed with the service I have received from wesbank form a consultant Judyn chetty. He was so rude and never assisted me with my query. He raise his voice when addressing me and kept on interrupting me without listen to me. He never treated me fairly and I have asked to speak to his team leader and he refused. I have app**** for payment relief and it shows that it was successful but to my surprise they have debited me. I got e-mail on the 05.06.2020 to say my COVID 19 payment relief was approved at 21:58 and I then signed the terms and condition and to my surprise you guys have debited my account, I need my money revised with bank charges immediatly