Poor response and no humanity

They took the car because of 2 months delayed payments, usual they would call me then I make a payment and this time they didn't deduct from my business account. Fast forward on 11/1/20 they took the car saying I owe R13k I asked them not take it I'll make the payment in 3 days and I did make the payment of R11k, received an insurance on the 15th a week later. My car has yet not being released, I can't do business without a car and Uber is costing me. Poor poor service and the response is freaken slow. Thato is delaying everything, I had to do a conference call after I sent them proof of payments, address, etc. I'm very disappointed