JM
Justin M
1 reviews | Active since Apr 2013
04 Aug 2020, 09:28
Poor response
They are terrible at responding to client emails. I have been waiting for over a week for correspondence regarding 2 separate matters. They cannot blame reduction in staff because of covid. I am still waiting for responses from April as well. No customer service. No consideration for clients needs.
Helpful (0)
Replies (2)0
Replies (2)
WesBank's replyOfficial
04 Aug 2020, 11:23Dear Justin,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,WesBank Service Resolution
WesBank's reply04 Aug 2020, 11:23
Official
Dear Justin,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,WesBank Service Resolution
JM
Justin M's updateReviewer Update
06 Aug 2020, 07:26It would seem at such a dismally run organization, one person goes above and beyond and seems to be the only person who actually works there. Thank you so much to Elize Fourie, you have done all you could to help with my queries when the rest of your organization could not. Thank you so much for your commitment and dedication. I really appreciate it.
JM
Justin M's update06 Aug 2020, 07:26
Reviewer Update
It would seem at such a dismally run organization, one person goes above and beyond and seems to be the only person who actually works there. Thank you so much to Elize Fourie, you have done all you could to help with my queries when the rest of your organization could not. Thank you so much for your commitment and dedication. I really appreciate it.