Poor non-existent service. Derserving a ZERO-star rating!!

This company has no values, and the people that work here are no different. I am giving them 1 star only because there is no option to give zero.

I have been with this Group for over 25 years, with all my major financial arrangements under their banner – home loan, short-term insurance, life cover, and banking products. I have never missed a single payment in the 15 years I’ve been formally employed. I expected that level of loyalty, consistency and responsible financial behavior to count for something.

Unfortunately, my recent experiences have shown the complete opposite.

Two years ago, when applying for vehicle finance, I was offered an interest rate 2% higher than ABSA, a bank with whom I had no prior credit relationship at the time. Last week, I app**** for finance again and the difference was still there: ABSA offered me 9.1% before negotiations, while the Group came back almost 0.65% higher.

To make matters worse, I had to chase the consultants for explanations and clarity on the offer. After raising concerns and requesting amendments, no one contacted me to explain the reasoning, the changes, or the final decision. I was simply left in the dark.

The level of service from Katlego Mokgethi and Baholo Kopo has been extremely disappointing. Communication has been minimal, follow-through has been poor, and there has been no sense of urgency or customer care, despite my long-standing relationship with the Group.

I am genuinely flabbergasted at how a loyal customer of more than two decades can be treated so indifferently. At this stage, I regret centralising all my financial products here, and I am now seriously reconsidering my relationship with the Group going forward.

Loyalty clearly means nothing here.