1 reviews | Active since Apr 2014
Poor impersonal service
Most pathetic service I have ever received where I was made to feel like a ********.....<br> Cold, blunt impersonal!!! You are just another number and we do not really care about you, our business or your dreams you work so hard for. I was placed in a herd with thousands of other sheep and branded the same, regardless of personal and specific circumstances.<br> Yes I missed a debit order, but because of a mistake from my employer's side. And it was corrected immediately. <br> My bank (FNB - \How can we help you"wesbank's sister) and accountant even gave wesbank motivation of my income and credit and payment record. They refuse to even look at my application. Sorry sir you are just a number and we don't want your business..... Go elsewhere. <br> And luckily I did! Great service from another finance company. Wesbank will never see me again and as far as my friends and clients"
Thank you for bringing your concerns to our attention and affording us the opportunity to address same.
As a service driven organisation, WesBank goes to great lengths to render unsurpassed service excellence to all our valued customers with every interaction. We do however wish to highlight that due diligence must be observed whilst we err on the side of caution because of the far reaching implications to be taken into account before asset based finance is considered. In this instance, an insubstantial credit records, adverse conduct was observed with the 15 returned debit orders as well as inadequate securitization for the transaction are the reason for this declined application.
We trust that this is in order and assure you of our best intentions at all times.
Regards,
WesBank
Thank you for bringing your concerns to our attention and affording us the opportunity to address same.
As a service driven organisation, WesBank goes to great lengths to render unsurpassed service excellence to all our valued customers with every interaction. We do however wish to highlight that due diligence must be observed whilst we err on the side of caution because of the far reaching implications to be taken into account before asset based finance is considered. In this instance, an insubstantial credit records, adverse conduct was observed with the 15 returned debit orders as well as inadequate securitization for the transaction are the reason for this declined application.
We trust that this is in order and assure you of our best intentions at all times.
Regards,
WesBank