Poor fraustrating process when you want to change car ownership for your fully paid vehicle

It is so sad that since last year ive been following up with wesbank and never got assisted . My brothers vehicle was paid up last year January . We then asked for papers and were given a run around for the whole year and finaly received them in March this year. However when we went to the licensing department , the papers were invalid and outdated , we then went back to WESBANK for assistance and have been transferred to 9 people on the same call with no help. I even paid for the admin fee for WESBANK to do it for us but instead they kep on draging the process by asking for documents they already have. We have sent all documents 10 times but they still ask me to send whenever i ask for assistance.

This is now tiring , the car disk have expired , we cant register the car for required services . Basicall we are jsut stuck with this car and WESBANK is not willing to assist but we fully paid for this vehicle. I have given up.