Poor Feedback/ response

I've app**** on 21 April online for Wesbank Private Vehicle Finance. My Application was referred. When I contact them it was declined on affordability. I informed them That I settled the previous vehicle the previous day and emailed them the proof/ bank's paid up letter hence I wouldn't apply again for another vehicle. I also took the liberty of dropping off the paid up letter at their offices in Fairland/ Randburg. On the 23rd of April I phoned again as I was promised all in order when I visited their offices to follow up on my application and a call centre agent refer to a \ Joey"will contact me back. to date I am still awaiting. Standardbank approved but I want Wesbank as I've previously dealt with Wesbank"""