IV
Ishfahaan V

1 reviews | Active since Oct 2019

28 Jan 2020, 09:48

Poor feedback from Miles at WESBANK

Response from WESBANK?????

Good day Mr Ishfahaan

apologies for my late response

Please be advised that the debit order went off before the insurance payment and that your insurance did not include it in your settlement

So debit order had to go off in order for the account to be settled

Kind Regards, Miles Ntsangani Collections Claims Agent WB MOTOR direct line *** // email ***

address House of WesBank, Fairland Gauteng Paid in 1 month over 5k and the above is their response blaming the Insurance company. Both MiWay and Wesbank has *********** staff that deals with peoples claims and settlements not recommended...

A division of FirstRand Bank Ltd. An Authorised Financial Services and Registered Credit Provider. NCRCP20.

0
Replies (2)
WesBank
WesBank's reply28 Jan 2020, 12:05
Official
Dear Ishfahaan Vithaldas,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 

We will be in touch with you to resolve this matter.
Regards,

WesBank Service Resolution
IV
Ishfahaan V's update28 Jan 2020, 14:06
Reviewer Update
Please understand me clearly I don't want to contact anyone I want to be provided with proper information and a reason why I paid over 5k this month on a car that's written off.... You in actual fact telling me to spend hrs again calling and waiting no thanks sort this out...