BD
Bongani D
1 reviews | Active since Sept 2013
21 Apr 2021, 23:24
Poor Customer services - no action from Wesbank
I wrote a complaint on Hello Peter with regards to terrible customer service by one of yhe Wesbank customer care staff.
I have not received any response from Wesbank instead they paid my refund of R78, overcharged interest and sent my documents. Nothing has been said pr done about poor customer services
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WesBank's replyOfficial
22 Apr 2021, 14:19Dear BonganiWe have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,WesBank Service Resolution
We will be in touch with you to resolve this matter.
Regards,WesBank Service Resolution
WesBank's reply22 Apr 2021, 14:19
Official
Dear BonganiWe have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,WesBank Service Resolution
We will be in touch with you to resolve this matter.
Regards,WesBank Service Resolution