RJ
Ronel J
1 reviews | Active since Aug 2015
22 Feb 2019, 10:21
Poor customer service - unable to send correct information
I have been struggling for 3 months now to get the correct documents from Wesbank. I have clearly explained what i require but still the staff can not get this right. I have emailed 4 times requesting the same thing.
I have laid a complaint - CRS8C9A3. Please look into this.
My vehicle is paid in full thus i need to do the change of ownership as it is rightfully mine.
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WesBank's replyOfficial
22 Feb 2019, 11:12Dear Ronel,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS8C9A3.
Regards,
Wiesaal Sallie
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS8C9A3.
Regards,
Wiesaal Sallie
WesBank Service Resolution
WesBank's reply22 Feb 2019, 11:12
Official
Dear Ronel,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS8C9A3.
Regards,
Wiesaal Sallie
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS8C9A3.
Regards,
Wiesaal Sallie
WesBank Service Resolution