POOR CUSTOMER SERVICE - REFUSE TO ASSIST

Good day,

I made payment to settle my loan account and made payment via the Wesbank website. Once payment was made I received an email from Payfast confirming payment along with proof of payment. I emailed this proof to your customer care. Your customer care refuse to accept this even though it states the payment was successful and the email is from Paygate and has all the relevant details. Why provide this as an option for payment on your settlement quote if I am given the run around???

I contacted Payfast and spoke to Palesa to check if she can see the payment. She advised she cannot check for me since their agreement is with Wesbank and that Wesbank would have to contact them to trace the payment.

I called Wesbank again they refused to assist?

What do I do as a client I cannot forward proof of payment as its not accepted by Wesbank and cannot get Payfast to confirm its reflecting on their end???

Furthermore, I requested to speak to a manager at Wesbank on 3 occassions and am still waiting on a call back a day later???????

Wesbank you need to pull up your socks. Customer service is everything. I currently have a car loan with Wesbank and will not being using your services in future once I have settled my vehicle financing with you!