kM
kesevan M
1 reviews | Active since Dec 2011
14 Sept 2023, 12:07
Poor customer service!! Poor turn around time
Absolutely poor service. I requested a settlement quote via self service. I followed all instructions regarding the payment. Not one email from an a staff member updating me or acknowledging my payment and the next steps to receive my docs. I have emailed them twice with no reply. I tried calling and you just stuck in a queue. Improve your service! poor!!
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WesBank's replyOfficial
14 Sept 2023, 12:37 Dear Mr Kesevan Moodley,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply14 Sept 2023, 12:37
Official
Dear Mr Kesevan Moodley,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution