Poor customer service from WesBank.

Poor service. My business account was debited by WesBank from with an account number related to a company that I’ve never heard of. I’ve called numerous times and each time I hold for 40 minutes or more, just to get told that they will escalate it. Yesterday a certain Rafeeqa called at around 6pm, when I did not answer, she mailed to inform me that she didn’t get hold of me. I mailed to request a call back at 9am….no call. I decided to call and got put through to a gentleman named Innocent. I was on hold for 40 minutes after which he told me that she would call back. I’m still waiting… The communication, or lack thereof, is unacceptable. WesBank seems quick to debit, but when they have made a mistake, they tend to dodge their clients. I will have to escalate this to the Ombudsman.